COUNTERFEIT POLICY

 

We know that when you come to LADYBIRD, you are looking for quality in products and distinction in customer service.

So, in addition to striving to provide you with the excellence you deserve, we also take care that you are not disappointed with a counterfeit and substandard product that does not meet your wishes and expectations.

At LADYBIRD we take copying and counterfeiting very seriously. That is why we work against this problem on a daily basis, trying to block and stop these illegal activities as soon as we become aware of them.

If you are concerned about authenticity and want to be sure that the product you buy is genuine and original, check out our authorized points of sale within your local area in the Store Locator section, or if you have any questions, please contact us at infringements@pronovias.es

 

BE AWARE

 

If you suspect that a website or social media profile has counterfeits or copies of our products for sale, we encourage you to read the following tips:

  • Authorized Points of Sale are not hidden. If you cannot identify the seller behind a website (if you cannot find references to the name, address or contact details of the company or person), there is a high risk that you have found a company or person selling counterfeits. We encourage you to enter our Store Locators to find the details of all our authorized points of sale.
  • Abusive terms of sale. Counterfeiters generally also impose abusive or illegal sales conditions, which offer no guarantee on their products. Please consider your rights as a consumer if you suspect you are facing abusive sales conditions.
  • Consider the value of our products. Keep in mind that there is usually a big difference between the price offered by the counterfeiters and that of our Authorized Points of Sale, and of course, this also means a big risk that the product you receive will be of low quality.

LADYBIRD does not guarantee, insure or be responsible for any type of counterfeit products or products that are not made by our manufacturers. If you discover that you have purchased a counterfeit item and have a claim, you should contact the seller directly.

Pronovias

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